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Terms & Conditions
SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic, and homeware products, proudly based in Sydney since 2000.
We supply a wide range of general merchandise and household goods to retailers, variety stores, discount stores and online sellers across Australia.
By purchasing from or dealing with SMART-LINK HOMEWARES, you agree to the following Terms & Conditions.
1. General
All goods are supplied subject to these Terms & Conditions. SMART-LINK HOMEWARES reserves the right to amend these terms at any time without prior notice.
2. Orders
All orders are subject to acceptance by SMART-LINK HOMEWARES.
Orders once confirmed cannot be cancelled or modified without written approval.
3. Pricing
All prices are subject to change without notice.
Prices quoted are exclusive of GST unless otherwise stated.
Any pricing errors may be corrected prior to dispatch.
4. Payment Terms
Payment terms are as agreed at the time of account approval or order placement.
SMART-LINK HOMEWARES reserves the right to suspend supply where payment terms are not met.
5. Delivery
Delivery times provided are estimates only.
SMART-LINK HOMEWARES is not liable for delays caused by transport providers, weather conditions, or circumstances beyond our control.
Risk of loss or damage passes to the customer upon dispatch or collection.
6. Claims & Returns – General Procedure
All claims for credit, damaged goods, or short supply must be submitted in writing within 14 days of the invoice date.
Claims received after this period may not be accepted.
Returns will not be processed without a valid invoice number and completed Return or Credit Request Form.
All returned goods must be:
• Complete
• Unused
• In original packaging
• In saleable condition
Goods that have been priced, labelled, altered or used are not eligible for credit.
Customers are responsible for return freight costs unless otherwise agreed in writing.
7. Damaged Goods in Transit
If goods are damaged during transit:
• Items must be set aside for inspection
• The original invoice details must be retained
• Claims must be lodged promptly with supporting details
Goods damaged after receipt or while in-store will not be credited.
8. Short Supply
For short or missing items:
• A Credit Request Form must be completed
• Invoice number and details must be clearly stated
• Credits will only be processed after stock verification against our system
9. No Fault Returns
Returns for change of mind, over-ordering, or non-damaged items are subject to approval and may incur restocking fees.
10. Liability
SMART-LINK HOMEWARES shall not be liable for any indirect, incidental or consequential loss arising from the use of supplied goods.
Our liability is limited to the replacement or credit of goods supplied.
11. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
12. Contact
For further assistance or clarification, please contact us:
SMART-LINK HOMEWARES
12/4 Childs Road, Chipping Norton NSW 2170, Australia
Email: orders@smartlinkhome.com.au
For additional information or assistance, please Contact Us or Email: orders@smartlinkhome.com.au at our Sydney head office directly.
Privacy Policy
SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic and homeware products, proudly based in Sydney since 2000. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
• Name, company name and contact details
• Email address, phone number and delivery address
• Account login details
• Order, payment and transaction information
• Communications with us (email, phone or online enquiries)
• Website usage data, including cookies and IP address
2. How We Collect Information
We collect personal information when you:
• Register an account or place an order with us
• Contact us via phone, email or online forms
• Subscribe to marketing communications
• Browse or interact with our website
Some information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Manage customer accounts and provide customer support
• Communicate with you regarding orders, services or enquiries
• Improve our products, services and website experience
• Comply with legal and regulatory obligations
We may also use your information to send promotional communications, where permitted by law. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary, including:
• Delivery and logistics providers
• Payment processors and financial institutions
• IT service providers and website platforms
• Professional advisers or regulatory authorities, where required by law
We do not sell or rent your personal information to third parties
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and access is restricted to authorised personnel only.
6. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us. We will respond to all reasonable requests in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to improve functionality and user experience. Cookies help us analyse website traffic and understand how visitors use our site. You can choose to disable cookies through your browser settings, however some website features may not function correctly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
SMART-LINK HOMEWARES
12/14 Childs Road, Chipping Norton NSW 2170, Australia
Email: orders@smartlinkhome.com.au
Phone: +61 2 9727 5080
Fax: 02-97275008
Mobile : (+61) 433711111
Wechat: 0433711111 / smartlinkhome
For additional information or assistance, please Contact US or Email: orders@smartlinkhome.com.au at our Sydney head office directly.
