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Returns Policy
At SMART-LINK HOMEWARES, we are committed to supplying quality wholesale homewares, household products, packaging supplies and general merchandise to businesses across Australia.
This Returns Policy outlines the conditions for returning products purchased from SMART-LINK HOMEWARES. As we operate primarily as a wholesale supplier, the following terms apply to all wholesale orders.
1. Change of Mind
We do not accept returns for:
* Change of mind
* Incorrect product selection
* Over-ordering
* Products no longer required
Customers are responsible for ensuring products are suitable for their intended use before placing an order.
2. Faulty, Damaged or Incorrect Products
If goods are received damaged, faulty or incorrectly supplied, please notify SMART-LINK HOMEWARES within 7 days of delivery.
To lodge a return request, please provide:
* Order number
* Product code(s)
* Description of the issue
* Clear photographs showing the damage or fault
All return requests are subject to inspection and approval.
3. Return Authorisation
Returns must be authorised by SMART-LINK HOMEWARES before any goods are returned.
Unauthorised returns may be refused and returned to the sender at the customer’s expense.
4. Condition of Returned Goods
Approved returned goods must:
* Be unused
* Be in their original packaging
* Be in resalable condition
Products that have been used, altered or damaged through misuse will not be accepted.
5. Return Shipping
For approved faulty or incorrectly supplied products, SMART-LINK HOMEWARES will arrange or reimburse reasonable return freight costs.
For all other approved returns, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we cannot accept responsibility for goods lost during transit.
6. Non-Returnable Items
The following items are not eligible for return:
* Clearance or discounted products
* Custom-made or special-order products
* Products damaged through misuse, improper handling or normal wear and tear
7. Refunds or Credits
Where a return is approved, SMART-LINK HOMEWARES may, at its discretion, provide a replacement, store credit or refund.
Refunds or credits will only be processed after returned goods have been received and inspected.
8. Contact Us
If you have any questions regarding this Returns Policy, please contact us.
SMART-LINK HOMEWARES
Email: orders@smartlinkhome.com.au
Phone: +61 2 9727 5080
Mobile: 0433 711 111
Privacy Policy
SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic and homeware products, proudly based in Sydney since 2000. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
• Name, company name and contact details
• Email address, phone number and delivery address
• Account login details
• Order, payment and transaction information
• Communications with us (email, phone or online enquiries)
• Website usage data, including cookies and IP address
2. How We Collect Information
We collect personal information when you:
• Register an account or place an order with us
• Contact us via phone, email or online forms
• Subscribe to marketing communications
• Browse or interact with our website
Some information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Manage customer accounts and provide customer support
• Communicate with you regarding orders, services or enquiries
• Improve our products, services and website experience
• Comply with legal and regulatory obligations
We may also use your information to send promotional communications, where permitted by law. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary, including:
• Delivery and logistics providers
• Payment processors and financial institutions
• IT service providers and website platforms
• Professional advisers or regulatory authorities, where required by law
We do not sell or rent your personal information to third parties
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and access is restricted to authorised personnel only.
6. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us. We will respond to all reasonable requests in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to improve functionality and user experience. Cookies help us analyse website traffic and understand how visitors use our site. You can choose to disable cookies through your browser settings, however some website features may not function correctly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
SMART-LINK HOMEWARES
12/14 Childs Road, Chipping Norton NSW 2170, Australia
Email: orders@smartlinkhome.com.au
Phone: +61 2 9727 5080
Fax: 02-97275008
Mobile : (+61) 433711111
Wechat: 0433711111 / smartlinkhome
For additional information or assistance, please Contact US or Email: orders@smartlinkhome.com.au at our Sydney head office directly.
