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Frequently Asked Questions (FAQs)
SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic, and homeware products, proudly based in Sydney since 2000.
We supply retailers, variety stores and online sellers across Australia with a wide range of wholesale homeware and packaging solutions.
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Q1. Do SMART-LINK HOMEWARES sell to the public?
A: No. SMART-LINK HOMEWARES sells to registered businesses only. We are a wholesaler and do not sell directly to the public.
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Q2. What is the minimum order?
A:
• Minimum order for delivery: $2,000 EXCL. GST
• Minimum order for pickup: $300 + GST
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Q3. What are your freight charges?
A: Freight charges are additional and calculated based on the size, weight and delivery location of your order.
For more details, please refer to our Freight Terms.
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Q4. I have forgotten my password. What should I do?
A: Please email orders@smartlinkhome.com.au with your company name and contact details, and our team will assist you.
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Q5. What do “INNER” and “CARTON” mean?
A: Products must be purchased in multiples of either the inner or carton quantity.
Items are supplied as inners, cartons or pallets to ensure efficient transportation, minimise damage and support stock management.
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Q6. How do I backorder an item?
A: If an item is out of stock, you may place a backorder.
Backordered items are reserved for your next delivery. Please refer to the next available date shown on the product page and add the item to cart as usual.
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Q7. What does “IN-BUY” and “OUT-BUY CARTON” mean?
A: These terms indicate how products must be purchased, either by inner units or full carton quantities, depending on the product’s packaging and logistics requirements.
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Q8. How do I subscribe to your promotions and offers?
A:
• New customers: please register for a wholesale account
• Existing customers: log in and ensure your email preferences are enabled
You can also subscribe to our newsletter at the bottom of the website.
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Q9. How long does delivery take?
A:
• In-stock items are usually dispatched within 1–3 business days from our Sydney warehouse
• Delivery times may vary depending on location and freight conditions
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Q10. Do you ship Australia-wide or internationally?
A: Yes. We supply wholesale customers across Australia, including metro and regional areas.
International shipping may be arranged, with freight costs payable by the buyer.
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Q11. Can I cancel my order?
A: Orders may only be cancelled before dispatch. Once dispatched, cancellation may incur additional costs.
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Q12. Can I track my order?
A: Yes. Once your order has been dispatched, tracking details will be sent to your registered email address.
You can also view order status by logging into your account.
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Q13. What does “Direct from China (DFC)” mean?
A: DFC products are shipped directly from our overseas manufacturing partners.
These items typically have a lead time of 6–8 weeks and are clearly marked on the product page.
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Q14. Can I place pre-orders for out-of-stock items?
A: Yes. Selected products may be available for pre-order. Estimated restock dates are displayed where applicable.
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Q15. Do you accept returns or exchanges?
A: Returns and exchanges are handled in accordance with our Returns Policy.
Please contact our customer service team within the specified timeframe if you experience any issues with your order.
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Q16. Can I request customised or bulk solutions?
A: Yes. For bulk orders, customised packaging or special requirements, please contact our sales team for a tailored solution.
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Q17. How can I contact SMART-LINK for support?
A: You can reach us via the Contact Us page or by using the enquiry form on our website.
Our team will respond as soon as possible during business hours.
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Any further questions, please contact us.
Privacy Policy
SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic and homeware products, proudly based in Sydney since 2000. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
• Name, company name and contact details
• Email address, phone number and delivery address
• Account login details
• Order, payment and transaction information
• Communications with us (email, phone or online enquiries)
• Website usage data, including cookies and IP address
2. How We Collect Information
We collect personal information when you:
• Register an account or place an order with us
• Contact us via phone, email or online forms
• Subscribe to marketing communications
• Browse or interact with our website
Some information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Manage customer accounts and provide customer support
• Communicate with you regarding orders, services or enquiries
• Improve our products, services and website experience
• Comply with legal and regulatory obligations
We may also use your information to send promotional communications, where permitted by law. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary, including:
• Delivery and logistics providers
• Payment processors and financial institutions
• IT service providers and website platforms
• Professional advisers or regulatory authorities, where required by law
We do not sell or rent your personal information to third parties
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and access is restricted to authorised personnel only.
6. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us. We will respond to all reasonable requests in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to improve functionality and user experience. Cookies help us analyse website traffic and understand how visitors use our site. You can choose to disable cookies through your browser settings, however some website features may not function correctly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
SMART-LINK HOMEWARES
12/14 Childs Road, Chipping Norton NSW 2170, Australia
Email: orders@smartlinkhome.com.au
Phone: +61 2 9727 5080
Fax: 02-97275008
Mobile : (+61) 433711111
Wechat: 0433711111 / smartlinkhome
For additional information or assistance, please Contact US or Email: orders@smartlinkhome.com.au at our Sydney head office directly.
