DFC FAQs

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SMART LINK HOMEWARES’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘SMART LINK HOMEWARES’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12/14, CHILDS ROAD CHIPPING NORTON NSW 2170. Our ABN is 90143061527. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

SMART-LINK HOMEWARES is a trusted Australian-owned importer and wholesaler of packaging, plastic and homeware products, proudly based in Sydney since 2000. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
    •    Name, company name and contact details
    •    Email address, phone number and delivery address
    •    Account login details
    •    Order, payment and transaction information
    •    Communications with us (email, phone or online enquiries)
    •    Website usage data, including cookies and IP address

2. How We Collect Information

We collect personal information when you:
    •    Register an account or place an order with us
    •    Contact us via phone, email or online forms
    •    Subscribe to marketing communications
    •    Browse or interact with our website

Some information may also be collected automatically through cookies and similar technologies.

 

3. How We Use Your Information

We use your personal information to:
    •    Process and fulfil orders
    •    Manage customer accounts and provide customer support
    •    Communicate with you regarding orders, services or enquiries
    •    Improve our products, services and website experience
    •    Comply with legal and regulatory obligations

We may also use your information to send promotional communications, where permitted by law. You may opt out of marketing communications at any time.

 

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary, including:
    •    Delivery and logistics providers
    •    Payment processors and financial institutions
    •    IT service providers and website platforms
    •    Professional advisers or regulatory authorities, where required by law

We do not sell or rent your personal information to third parties

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and access is restricted to authorised personnel only.

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond to all reasonable requests in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies to improve functionality and user experience. Cookies help us analyse website traffic and understand how visitors use our site. You can choose to disable cookies through your browser settings, however some website features may not function correctly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SMART-LINK HOMEWARES
12/14 Childs Road, Chipping Norton NSW 2170, Australia
Email: orders@smartlinkhome.com.au
Phone: +61 2 9727 5080

Fax: 02-97275008

Mobile : (+61) 433711111

Wechat: 0433711111 / smartlinkhome

For additional information or assistance, please Contact US or Email: orders@smartlinkhome.com.au at our Sydney head office directly.